Verified caregivers — Ontario pilot
Care you can trust.
Comfort you deserve.
Find caregivers, nurses and physiotherapists whose identity and professional licence we have checked — with the full price shown before you book, and payment taken only after the visit.
Pillow Care is not an emergency service. If someone is in immediate danger, call 911. What we do and do not do
Before you rely on us
What Pillow Care does not do
Each of these is easier to read now than to find out later. We would rather lose a booking than have someone wait on us in a situation we cannot help with.
- We are not an emergency service. If someone is in immediate danger, call 911 — they will reach you faster than we can.
- We do not provide urgent medical response, and we do not arrange care inside a hospital, hospice or care home.
- Pillow Care itself gives no medical advice. Professionals work only within their own role: a support worker cannot adjust a dose, and a nurse does not prescribe.
- We cannot yet arrange care for anyone under 18, or for an adult who is not able to agree to it themselves.
- We verify identity and professional licences. We do not currently run criminal-record checks, and we will say so here when we do.
- We are running an Ontario pilot. If you are elsewhere in Canada you can still register, but you may not find anyone near you yet.
Where people usually start
What kind of help do you need?
Four of the most common situations. Each one says plainly what is outside what that professional may do.
- Support for an older parentHelp at home with washing, meals, getting about and company, so someone can stay in their own home.Does not includeGiving or adjusting medication · Wound care or dressings · Assessing symptomsDelivered by a Personal Support Worker
- Living with a disabilitySupport at home on your own terms, at your pace, to a routine you set.Does not includeClinical or nursing tasks · Behavioural or therapeutic interventionDelivered by a Personal Support Worker
- Coming home after an operationA hand while you are sore and slow, following the discharge instructions your hospital gave you.Does not includeChanging what your surgical team told you to do · Assessing whether a wound is healing normally — that is your surgical team's callDelivered by a Personal Support Worker
- Nursing care at homeMedication, wound care and clinical observations at home rather than in a clinic — from a registered nurse.Does not includeDiagnosing a condition · Prescribing medication · Emergency care — call 911 for anything urgentDelivered by a Registered Nurse
All care services — including nursing, physiotherapy, teleconsultation and short-notice cover.
How it works
From searching to a finished visit
Say what you need
Describe who needs help and when. You can search directly, or talk it through with the assistant first.
No account is needed to look, nothing is charged, and nobody is contacted on your behalf.
Choose someone yourself
Compare profiles, message anyone you are considering, and hold a video interview before you decide.
Messaging or interviewing someone books nothing and commits you to nothing. Either side can stop at any point.
Send a booking request
You propose a time and what is needed. The professional accepts or declines. You see the full price first.
Your card is not charged when you send a request. If the professional declines, nothing happens at all.
The visit, and paying for it
Payment is taken after the visit is finished and the professional has filed their notes — not before.
A completed visit is not the end of it. If something went wrong, tell us — a report opens a case that a person reads.
The longer version — including when money moves and what happens if you cancel.
Trust and safety
Built around consent and verification
Identity and licence, checked by a person
Government photo ID and — for nurses, doctors and physiotherapists — registration with their regulatory college, confirmed before anyone can accept work.
What is checked, and what is notEncrypted, and shared only with consent
Messages, care notes and identity documents are encrypted. Family members see what the care recipient has authorised them to see, and nothing more.
How we handle your informationThe whole price, before you book
The professional's rate, the Pillow Care fee and tax at your provincial rate, all shown before you send a request. Nothing is added afterwards.
Pricing, cancellations and refundsStatus you can see, and a way to raise a concern
Every booking shows exactly where it stands. You can report a concern from any profile, message or booking, and a person reads it.
Getting help
For care professionals
Work on your own terms
Families choose their own professional here — nobody is assigned work, and we will not tell you how much there will be. What we can tell you is exactly what we ask for and exactly how you are paid, before you start.
- You set your own hourly rate and your own availability
- One verification, done by a person, not repeated per booking
- Earnings held for 24 hours after a visit, then sent to your bank
- Nothing during onboarding costs money, and you can stop at any point
Also on Pillow Care
If you are not booking a visit today
- Ask the assistantDescribe the situation in plain words and get pointed at the right kind of care. It explains options — it does not give medical advice.
- Care equipmentWalkers, safety rails, monitors and everyday supplies, delivered. No prescription medicines.
- Training for family carersShort practical courses — safe transfers, medication routines, what different professionals do.
Start with a look, not a commitment
You can search, read profiles and message someone without paying anything. Nothing is charged until a professional has accepted a booking and the visit has happened.
Pillow Care AI helps explain options and guide you through the platform. It does not provide medical diagnosis, treatment or emergency advice.