Resources
Help with arranging care
Written for someone doing this for the first time. Every answer says what we cannot do as well as what we can.
If someone is in immediate danger, call 911 now
Emergency services can reach you faster than we can. Call them first — this page will still be here.
If nobody is in immediate danger but something has gone wrong on a visit, report it from the booking, the message thread or the professional's profile. A person reads every report.
Start here
- Working out what care is neededHow to describe the help someone needs before you start looking for anyone.4 answers
- Questions to ask before you bookWhat to ask in a message or an interview, and what the answers tell you.4 answers
- Who does whatThe difference between a support worker, a nurse, a doctor and a physiotherapist.5 answers
- The first visitWhat to have ready, what happens on the day, and what is written down afterwards.4 answers
- Payments, cancellations and disputesWhen money moves, what happens if you cancel, and what to do about a charge you disagree with.5 answers
- Privacy and who can see whatWhat is encrypted, what family members can see, and how to change or withdraw permission.5 answers
- Your accountSigning in, changing your details, and what to do if you think someone else has access.3 answers
Nothing here is medical advice, and none of it describes what will happen in your situation. If you cannot find what you need, talk to us.