Your account
I cannot sign in.
Use the password reset link on the sign-in page. It sends a single-use link to the address on the account and it expires.
If the address on the account is one you no longer have, tell us — we can help, but not over a message from an address we cannot verify.
I think someone else has access to my account.
Change your password immediately, then tell us. We can show you what has been done on the account and remove any family access you did not grant.
If you believe care information has been seen by someone who should not have seen it, say that explicitly — it changes what we have to do about it.
How do I close my account?
Tell us and we will close it. Bookings and payment records are kept for as long as the law requires us to keep them — we cannot delete a financial record on request, and we would rather say so than imply otherwise.
If someone is in immediate danger, call 911 now
Emergency services can reach you faster than we can. Call them first — this page will still be here.
If nobody is in immediate danger but something has gone wrong on a visit, report it from the booking, the message thread or the professional's profile. A person reads every report.
Other topics
Nothing here is medical advice, and none of it describes what will happen in your situation. If your question is not answered, talk to us.