Who does what
Which kind of professional do I need?
The dividing line is clinical work. Washing, dressing, meals, moving about the home and company are a support worker's work. Medication, wounds, injections and clinical observations are a nurse's. Diagnosis and prescriptions are a doctor's.
The boundary is regulated, not a preference, and asking a professional to work outside it puts them at risk as well as the person they are caring for.
What does a personal support worker do?
Can: Help with washing, dressing and personal care; Prepare meals and help with eating; Help with moving around the home; Light housekeeping and errands; Remind someone to take medication they manage themselves; Company, conversation and getting out of the house.
Cannot: Give, adjust or withhold medication; Change a dressing or care for a wound; Give injections or take blood; Assess symptoms or advise on treatment.
If you need something on the second list, you need a different professional — you can find a nurse.
What does a registered nurse do?
Can: Everything a support worker can do; Give and manage medication; Wound care and dressings; Injections, blood samples and clinical observations; Assess symptoms and escalate to a doctor.
Cannot: Diagnose a condition; Prescribe medication; Order most tests independently.
If you need something on the second list, you need a different professional — you can book a doctor consultation.
What does a doctor do?
Can: Assess symptoms and diagnose; Prescribe and change medication; Order tests and refer on; Review a care plan clinically.
Cannot: Provide day-to-day personal care; Attend an emergency — call 911 for anything urgent.
If you need something on the second list, you need a different professional.
What does a physiotherapist do?
Can: Assess movement, balance and strength; Build and supervise a rehabilitation programme; Advise on mobility aids and safe movement at home.
Cannot: Give or adjust medication; Diagnose a medical condition; Provide personal care.
If you need something on the second list, you need a different professional — you can find a support worker.
If someone is in immediate danger, call 911 now
Emergency services can reach you faster than we can. Call them first — this page will still be here.
If nobody is in immediate danger but something has gone wrong on a visit, report it from the booking, the message thread or the professional's profile. A person reads every report.
Other topics
Nothing here is medical advice, and none of it describes what will happen in your situation. If your question is not answered, talk to us.
