Draft public information

Support

Draft support page for account, booking, payment, marketplace, and verification help.

This page is a working draft for product clarity. It is not final legal, compliance, medical, or emergency guidance — pending founder/legal review.

Support topics

Pillow Care support should cover registration, login, patient profiles, family access, caregiver onboarding, verification documents, bookings, messages, disputes, payments, refunds, invoices, product orders, and courses.

Response expectations pending

Founder action required: define official support hours, escalation paths, dispute response targets, and emergency boundaries.

Emergency boundary

Support content must clearly direct emergencies to local emergency services. Pillow Care support should not be positioned as emergency medical response.