Questions to ask before you book

Ask about the situation, not the CV. What would you do if my mother refused to get up? Have you supported someone with dementia before, and what was hard about it? How do you handle it when a family disagrees with you?

Ask practical things too: how they travel, whether they can drive, what happens if they are ill, how much notice they need for a change.

Ask what they will not do. A professional who names their own limits clearly is easier to work with than one who says yes to everything.

Yes. You can message anyone on the platform and arrange a video interview before booking anything. Neither costs money and neither commits you.

Interviews are not recorded. We keep only that one happened and when.

It means we have confirmed a government photo ID, and — for nurses, doctors and physiotherapists — registration with their regulatory college. A person checked both.

It does not mean a criminal-record check. We do not currently run one. It does not mean we have contacted references, and it is not a judgement about whether someone is right for your family.

Reviews come from people who completed a booking through the platform, so they cannot be left by someone who never met the professional. That is the only thing they tell you for certain.

A new professional with no reviews is not a worse professional. Read what a review says rather than counting stars.